Refund Policy

At SmartShop, we strive to provide our customers with a hassle-free shopping experience. We understand that sometimes, a return or refund may be necessary. Please read our refund policy carefully to understand your rights and options.

30-Day Return Policy:

We offer a 30-day return policy, which means you have 30 days from the date of purchase to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. It should also have all the tags and labels intact. Please note that certain items are exempt from our return policy, such as perishable goods, custom products, and personal care items.

How to Initiate a Return:

If you wish to return an item, please contact our customer service team at syedmuhammadmusa0092@gmail.com. They will guide you through the return process and provide you with the necessary instructions. Please note that returns will need to be sent to the address provided by our customer service team.

Refund Process:

Once we receive your returned item, our team will inspect it to ensure that it meets our return policy criteria. If your return is approved, we will initiate the refund process. You will be notified via email about the status of your refund. Please allow up to 10 business days for the refund to be processed and reflected in your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund, depending on the circumstances. Please note that you may be required to provide photographic evidence of the damage or defect.

Exchanges:

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item separately.

European Union 14-Day Cooling Off Period:

If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing any justification. The item must be in its original condition, unused, and with all tags and labels intact. Please contact our customer service team to initiate the return process.

Contact Us:

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer service team at syedmuhammadmusa0092@gmail.com. We are here to assist you and ensure your satisfaction.